← Rapid Dry Restoration
Frequently asked questions
Everything people usually ask Rapid Dry Restoration.
- What are your hours?
- Sunday to Saturday: Open 24 hours. 24/7 emergency response, every day of the year. We answer immediately and mobilize the same call.
- What do you offer?
- Rapid Dry Restoration offers Emergency Assessment, Water Extraction, Structural Drying, Mold Remediation, Sewage & Contaminated Water Cleanup, Contents Pack-Out & Storage and Reconstruction & Repairs.
- How much do you charge?
- Prices run from $249 to $1,200. See the price list for each item.
- What areas do you serve?
- Rapid Dry Restoration serves Phoenix, Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, Ahwatukee and Paradise Valley.
- How do I get in touch?
- You can call (602) 555-0211 and email dispatch@rapiddryaz.example.com. Find us at 525 W Buckeye Rd, Phoenix, AZ, 85003.
- Are you licensed and insured?
- AZ ROC #XXXXXX · IICRC Certified · Licensed · Insured
- Are you hiring?
- Yes. Rapid Dry Restoration is currently hiring for Water Restoration Technician, Mitigation Crew Member and Claims and Documentation Coordinator. See the careers page to apply.
- Do you offer a maintenance plan?
- Yes. Rapid Dry Restoration offers Priority Response Program and Home Moisture Watch. See the maintenance plans page for what each one includes.
- Who will I be dealing with?
- Rapid Dry Restoration's team is Dale Mbeki (Restoration Project Manager), Naomi Fischer (Lead Water Damage Technician) and Trey Baldwin (Mitigation Technician). See the team page to read about each of them.
- What is your guarantee?
- Rapid Dry Restoration stands behind its work: Dry Standard Guarantee, Response Time (Within 1 hour), Workmanship Warranty (1 year) and We Bill Your Carrier Direct. See the guarantees page for what each one covers.
- Do you have any offers on?
- Rapid Dry Restoration is currently running Emergency Response, No Call-Out Fee (No call-out fee), We Bill Your Insurer Directly and Free Moisture Survey (Free). See the offers page for the details and any dates.
- Do you reward referrals?
- Yes. You get $75 off your next service. Ask them to put your name in the "who can we thank for sending you?" box when they book. Rapid Dry Restoration never asks you for their phone number.
- What should I do before you get here?
- Stop the water at the main if you can reach it safely. Switch the power off at the panel to any room where water is near outlets or appliances. Lift what you can off the wet floor and pull rugs up off the carpet. Take photos of every room before you move anything.
- How long will the drying equipment be in my house?
- Usually three to five days. The air movers and dehumidifiers run continuously, including overnight, and they are loud and warm. Please leave them running and leave the doors as we set them. We come back every day to take moisture readings.
- Do I need to be there the whole time?
- Only for the first visit and for the daily readings. Once the equipment is running you do not need to stay, but somebody has to let us in each day. Leave us a number, and tell us if a neighbor holds a key.
Still stuck? Call (602) 555-0211.